Management of personal data including their right to access data about themselves, then they should contact the director who is responsible for ensuring our company is compliant with the DPA.

If our company holds inaccurate information, then the customer should write to our firm at the address shown providing the director with any evidence to show what the information should say keeping copies of the correspondence. If after a reasonable amount of time (28 days is recommended) the information has not been corrected, then the customer can make a complaint.

There are two courses of action:

  1. Contact the director to process the complaint.
  2. If the customer is still dissatisfied, they can go directly to the Information

Commissioner, the independent body that oversees the DPA. They can be contacted on 0303 123 1113 or their website is www.ico.org.uk